Booking
for a LPG Cylinder Refill and getting it delivered in time is getting
easier. With a view to provide better services to the customers and to
reduce the scope for irregularities, Public Sector Oil Marketing Companies,
OMCs namely, Indian Oil Corporation Limited (IOC), Bharat Petroleum Corporation
Limited (BPCL) and Hindustan Petroleum Corporation Limited (HPCL) have
introduced the facility of refill booking through Short Messaging Service (SMS)
and Interactive Voice Response System (IVRS) in 18 States. These States are,
Andhra Pradesh, Bihar, Delhi, Goa, Gujarat, Haryana, Jharkhand, Karnataka,
Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu,
Uttar Pradesh, West Bengal, Puducherry and UT of Chandigarh, covering, 2965 LPG
distributorships and about 4.36 crore LPG customers. Giving this information in
a written reply in the Lok Sabha today, the Minister of State for Petroleum and
Natural Gas Shri R.P.N. Singh stated that under this system, there is a
facility for confirmation of the refill booking and the time of the booking to
the customers along with information on the likely date when the refill would
be supplied.
Further,
he added, OMCs have planned to expand the facility further in remaining areas
with objective to cover 63 lakh customers through 490 LPG distributorships.The
Minister also informed that in most of the cities, more than 80% of the
customers are using the system successfully whereas, it is more than 90% in
some cities. No specific survey on customer satisfaction on this initiative has
been undertaken so far, he added.
Shri
Singh stressed that the OMCs have prescribed a norm to their LPG distributors
to effect the delivery of the refill LPG cylinder ordinarily within two working
ways of the booking. However, due to factors such as product supply
constraints, strikes, road breaches, floods, unplanned shutdown, natural
calamities along with huge growth of demand, it has been seen that the
distributors take some more time to deliver the refill LPG cylinder. He underlined
that whenever OMCs receive complaints on deliberate delay in refill supplies,
these are investigated. If the complaint is established, action is taken
against the erring LPG distributor in accordance with the provisions of the
Marketing Discipline Guidelines (MDG).
How
to book using IVRS:
How many Language Option?
|
IVR system has option for three
language 1)Local Langauge, 2)English, 3) Hindi.
You can choose your option by
pressing 1 , 2 or 3.
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How the system Identify the
Distributor ?
|
After selecting the language
option , System will ask the Customer to enter the telephone no of
Distributor with STD code. For example if land line number of the Distributor
is 24334466 then dial 03324334466 for Kolkata or 04424334466 for Chennai.
|
How the system Identify the
customer?
|
Once Distributor is identified
correctly ( if not identified IVR system will give message accordingly ) then
System will prompt to customer to enter the Consumer number. Customer should
dial the numeric part of the customer number ( eg. If the customer number is
12345, then dial 12345 and if customer number is A12345, then also dial 12345
). If you are not aware of correct Consumer Number please refer your Last
Refill Cash Memo or Contact Distributor.I VR system will prompt the user
regarding the prefix or suffix alphabets and take the input accordingly. ( eg
if there are customer numbers 12345, A12345 and B12345 with the same
Distribtuor, then the system will prompt the customer to dial 1 for 12345,
dial 2 for A12345 and dial 3 for B12345 ).
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How to book Refill ?
|
After Distributor and Customer
number are identified properly, then the system will ask for the option of
refill booking and for other services. Pl note the options Press 1 for Refill
booking, Press 2 for Complaint, Press 3 for Enquiry of last booking . Once
option for refill booking is given refill booking will be taken and booking
reference number will be prompted and SMS will be sent to your mobile number.
|
Indian
Oil launches the newly enhanced Automated Unified System (AUS) of refill
booking for the Indane customers of Major cities from 5th March 2011
onwards. This multimodal system, designed to make refill booking faster,
simpler and more efficient, enables you to book your refills round the clock
through SMS and IVRS
The IVRS/SMS numbers applicable for
Indane Gas in each state are below. Check for your city :
State
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City
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IVRS
Number
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Andhra Pradesh
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Bihar
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Chandigarh
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Chandigarh
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9781324365
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Delhi
|
Delhi
|
9911554411
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Gujarat
|
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Karnataka
|
Bengaluru
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8970024365
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Kerala
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Kochi
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9961824365
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Madhya Pradesh
|
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NCR
|
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Orissa
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Punjab
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Ludhiana
|
9781324365
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Rajasthan
|
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Tamilnadu
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Uttar Pradesh
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West Bengal
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Kolkata,Siliguri
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9088324365
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