STANDARD OPERATING PROCEDURE FOR TRC
COLLECTION THROUGH e-PAYMENT
- Scope of operation and Jurisdiction
a. Computerised
Post offices with connectivity registered for epayment will operate collection
of TRC across counter through Post offices, except those PO functioning under
the jurisdiction of Chennai Telephones. POs under the Chennai Telephones will
continue to receive bills in the regional id communicated by RO CCR.
b. Non
computerized offices will continue to follow the existing manual procedure
relating to the subject.
- Operations
a. The
barcode on the telephone bill is designed by BSNL with relevant information to
capture through a barcode scanner in our Point of sale device.
b. As
epayment operation is complete in Point of sale a e-Payment column pushes the
data to CEPT server Viz –a- Viz a
consolidated report is viewed at Chennai
GPO a nodal office for payment.
3.
Payment
a. Chennai
GPO will effect payment through Real Time Gross Settlement (RTGS) by
transferring fund from their account to the BSNL account separately for
landline bills and Cellone bills in their respective account numbers of BSNL, communicated separately.
b. The
amount due to BSNL is to be worked out as per the data collected through
epayment less the quantum of commission calculated at the rate of Rs.10/- per
bill + the service tax of 12.3% on amount of commission.
c. The
date of payment is to befetched by CEPT and generates a csv file, downloadable by
BSNL. The authorized nodal agent at Circle Level will download this file and
update the BSNL server.
4.
Cases
of dishonoring of cheques
a. At
present cheques received towards TRC collection are treated on par with cash
and remitted to BSNL on the next day itself.
b. In
cases of dishonouring of cheques the data relating to the phone no. , consumer
no, amount and collected PO details are required by BSNL for reversal.
c. We
have made a ftp link to get the details of cheques dishonoured from all the
HPOs on daily basis to our SDC and a consolidate report together with all
required data will be sent to Chennai GPO and the nodal officer, BSNL. On
receipt, the Chennai GPO will deduct this amount of dishonoured cheques in the
next RTGS amount due to BSNL and remit rest of the amount to BSNL. By this way
the amount due from BSNL towards unrealized cheques is proposed to be adjusted.
d. The
link to update data relating to dishonoured cheques is: https://docs.google.com/spreadsheet/gform?key=0AnXCaf4NcRNhdFpYRnUyZ3p5dmsxek9sVmltSm9sWFE#invite
e. Head
Postmasters of all HOs in the Circle have to update the details of dishonoured
cheques on daily basis through this link. Any lacunae in not updating this
detail will result in excess payment to BSNL and in such cases, responsibility
will be fixed on the respective postmasters for their failure.
5. Reconciliation process.
a. 3
day’s timewill be there to reconcile the payment at a nodal point. Compliance
arising out of non-transfer of data will have to be reconciled within this
period. Any case of delay by PO will sorted out and till such time disconnection
will not be resorted to by BSNL.
b. In
agreed principle when a customer produces payment receipt paid at PO,
disconnection should not be resorted to at the field level, instead, cases
should be referred for reconciliation
6.
MIS
Management
MIS
of all category of payment, date of receipt POS involved for a specified period
is available in epayment server. Stake holders like BSNL, Chennai GPO, Divisional
heads,Regional Heads will all manage the MIS for better operative efficiency
and reconciliation
7.
General
a)
Since, two different biller IDs are created
for landline and Cellone, care should be taken by the post offices to accept
the bills under the relevant biller ID only.
b)
Regions and Divisions should deactivate the
biller IDs of BSNL created at regional and divisional level immediately, so
that only one biller ID at Circle level exists for landline &Cellone
respectively. This is most important as the payment is centralized at Circle
level through RTGS.
c)
The Communication patch of epayment should be
run on daily basis and any delay in payment / disconnection arising out of non-running
of the communication will be fixed on the offices concerned squarely.
d)
All general instructions relating to epayment
is applicable for this also unless otherwise mentioned in this communication.
e)
The existing method of making payment to the
AOTRA of the SSA through the Postmasters is discontinued from 20th
April 2012.
f)
The existing method of forwarding the
counterfoils of the bills to the AOTRA will continue as in existence along with
list.
g)
In case of acceptance of Cheque for TRC
collection under epayment, it should be drawn in favour of the “Postmaster,
concerned” and all relevant provisions relating to realization of cheques will
continue as at present.
8.
Details
of Nodal Officers
DOP: ShriS.Subbarajan, Assistant Superintendent
(Technology),
O/o
The Chief PMG, Tamilnadu Circle, Chennai – 600002.
Phone:
044-28524482, Mobile : 9443668420
Email
:cotntech@gmail.com
BSNL: Land
line:
ShriV.K.Muralidharan, JAO, TR, O/o Chief General Manager,
BSNL
Chennai – 600002
Phone: 044- 28521951, Mobile: 9486100576
Email: jaotr@yahoo.com
Cellone:
ShriR.Velambal,
JAO (Payments),
CMTS, Trichy – 620 001
Phone: 0431- 2701227, 9443100127
Email :aotn_pymt1_tr@bsnl.co.in
Nodal Office for Payment through RTGS:
ShriPandi, Chief Postmaster,
Chennai GPO, 600001
Phone: 044- 25216766 Mobile:
9443560602
No comments:
Post a Comment