POSTMASTER’S CADRE
– REVISED SYLLABUS
Paper I – Customer
Service and Grievances
1. Compendium on Processing and disposal of Public
complaints . Download
2 Knowledge about DOPG, DOARPG and RTI Cases.
3 Consumer Forum/Post Forum/ Citizen Charter .
4 Central Civil Services Classification / Control
&Appeal ) Rules
5 Conduct Rules
6. Financial Hand Books
7. Postal Operations
Acts/Rules/ Guidelines relating to Inland and foreignPost/
Mail operations money remittance , saving bank schemes and certificate , rural
and Postal insurance. Latest administrative and operational
instructions/guidelines issued by the department
Paper II – Knowledge of Product and Services
of department of Posts
1. Marketing : Principle of Marketing , Assessment of
related products and services .
2. General Awareness and current affairs including general
mental ability covering logical reasoning ( Verbal and non verbal ) numerical analysis
arithmetic and basic mathematical equations statistical like mean , ,median,
mode graphical representation of data comprehension of basic language skills .
3. General principles of technology
Basic technology requirement Computer, Server, Laptop.
4. Connectivity of Computers
Marks Each paper - 200
Marks
Duration - 90 Minutes
No Of question 100 of
questions of MCQ type in each paper
Qualifying Marks - 40 % Marks in each paper subject
to an over all average of 45 % for
general category and 33 % in each
paper subject to an over all average
of 38 % for SC/ST
Assessment of APAR/ACR- The
Competent authority will ensure and certify the following before
recommending the
application of the official for examination.
No disciplinary action is pending or contemplated against
the applicant .
No punishment is current against the applicant
No adverse entry in the APAR/ACR in the last five years.
Qualification to apply for the Post of Postmaster’s Cadre (Grade
I) : Postal assistants working in Post offices with five years regular service
in the grade .
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